1. Date and Time you used valet parking at Burbank Bob Hope Airport. Entry: Exit: 2. How would you rate the ease of locating the valet parking? Excellent Good Fair Poor 3. At drop-off, how long did you wait for the parking attendant to arrive? No Wait 1-3 min 3-5 min 5+ min 4. Did the valet attendant offer to assist with your luggage? Yes No 5. Did you utilize the car wash option? Yes No 6. If you answered yes to question #5, were you satisfied with you vehicle’s appearance? Yes No 7. Do you participate in The Valet Parking Loyalty Program? Yes No 8. If you answered No to question #7, would you like more information about participating? Yes No 9. What option did you use to initiate your car retrieval? Airport Courtesy Phone Express Pay Terminal Kiosk 866# printed on your valet ticket Valet Cashier 10. At pick-up, how long did you wait for your vehicle to arrive? No Wait 1-3 min 3-5 min 5+ min 11. How would you rate the valet attendants overall? Knowledge Excellent Good Fair Poor Customer Service Excellent Good Fair Poor 12. How would you rate your overall valet parking experience at Burbank Bob Hope Airport? Excellent Good Fair Poor Additional Comments: May We Contact You: Yes No *Grey highlighted questions are required.