1. Date and Time you used valet parking at Burbank Bob Hope Airport.
Entry:
Exit:
2. How would you rate the ease of locating the valet parking?
Excellent
Good
Fair
Poor
3. At drop-off, how long did you wait for the parking attendant to arrive?
No Wait
1-3 min
3-5 min
5+ min
4. Did the valet attendant offer to assist with your luggage?
Yes
No
5. Did you utilize the car wash option?
Yes
No
6. If you answered yes to question #5, were you satisfied with you vehicle’s appearance?
Yes
No
7. Do you participate in The Valet Parking Loyalty Program?
Yes
No
8. If you answered No to question #7, would you like more information about participating?
Yes
No
9. What option did you use to initiate your car retrieval?
Airport Courtesy Phone
Express Pay Terminal Kiosk
866# printed on your valet ticket
Valet Cashier
10. At pick-up, how long did you wait for your vehicle to arrive?
No Wait
1-3 min
3-5 min
5+ min
11. How would you rate the valet attendants overall?
Knowledge
Excellent
Good
Fair
Poor
Customer Service
Excellent
Good
Fair
Poor
12. How would you rate your overall valet parking experience at Burbank Bob Hope Airport?
Excellent
Good
Fair
Poor
Additional Comments:
May We Contact You:
Yes
No
*Grey highlighted questions are required.