1. Date and time of day you rode the shuttle bus. Date: 2. Do you recall the bus driver’s name or bus number? Driver's Name:  Bus #: 3. Upon your arrival at Cleveland/Hopkins International Airport, were you able to quickly locate the Rental Car Shuttle Bus? Yes No 4. How long did you wait for the shuttle bus? Select item from list No Wait 1-4 min 5-10 min 11-14 min 15+ min 5. How would you rate your bus driver? Appearance: Select item from list Excellent Good Fair Poor   Courtesy: Select item from list Excellent Good Fair Poor Communication: Select item from list Excellent Good Fair Poor   Driving: Select item from list Excellent Good Fair Poor 6. Was the shuttle bus neat and clean? Yes No 7. Were you renting or returning a vehicle? Renting Returning Both 8. Is this the first time you have rented a car at the airport? Yes No 9. From what company did you rent your vehicle? Select item from list Advantage Rent a Car® Alamo® Avis® Budget® Dollar® Enterprise® Hertz® National® Thrifty Car Rental® 10. Was the Rental Car Center clean and orderly? Yes No 11. When returning your car, how would you rate the ease of locating the Rental Car Center return area? Select item from list Excellent Good Fair Poor 12. Compared with other airports, how would you rate the ease of renting a car at Cleveland/Hopkins International Airport? Select item from list Excellent Good Fair Poor 13. On a scale of 1 to 10 (10 being the best) how would you rate your overall rental car experience at Cleveland/Hopkins International Airport? Select item from list 1 2 3 4 5 6 7 8 9 10 Additional comments May we contact you? Select item from list Yes No
	Highlighted questions are required.