1. Date and time of day you rode the shuttle bus.
Date:
2. Do you recall the bus driver’s name or bus number?
Driver's Name:
Bus #:
3. Upon your arrival at Cleveland/Hopkins International Airport, were you able to quickly locate the Rental Car Shuttle Bus?
Yes
No
4. How long did you wait for the shuttle bus?
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No Wait
1-4 min
5-10 min
11-14 min
15+ min
5. How would you rate your bus driver?
Appearance:
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Excellent
Good
Fair
Poor
Courtesy:
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Excellent
Good
Fair
Poor
Communication:
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Excellent
Good
Fair
Poor
Driving:
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Excellent
Good
Fair
Poor
6. Was the shuttle bus neat and clean?
Yes
No
7. Were you renting or returning a vehicle?
Renting
Returning
Both
8. Is this the first time you have rented a car at the airport?
Yes
No
9. From what company did you rent your vehicle?
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Alamo®
Avis®
Budget®
Dollar®
Enterprise®
Hertz®
National®
Thrifty Car Rental®
10. Was the Rental Car Center clean and orderly?
Yes
No
11. When returning your car, how would you rate the ease of locating the Rental Car Center return area?
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Excellent
Good
Fair
Poor
12. Compared with other airports, how would you rate the ease of renting a car at Cleveland/Hopkins International Airport?
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Excellent
Good
Fair
Poor
13. On a scale of 1 to 10 (10 being the best) how would you rate your overall rental car experience at Cleveland/Hopkins International Airport?
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1
2
3
4
5
6
7
8
9
10
Additional comments
May we contact you?
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Yes
No
Highlighted questions are required.