1. Date and time of day you rode the shuttle bus.
Date:
2. What terminal were you going to/coming from?
3. Do you recall the bus driver’s name or bus number?
Driver's Name:
Bus #:
4. Upon your arrival at Dallas/Fort Worth International Airport, were you able to quickly locate the Rental Car Shuttle Bus?
Yes
No
5. How long did you wait for the shuttle bus?
Select item from list
No Wait
1-4 min
5-10 min
11-14 min
15+ min
6. How would you rate your bus driver?
Appearance:
Select item from list
Excellent
Good
Fair
Poor
Courtesy:
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Excellent
Good
Fair
Poor
Communication:
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Excellent
Good
Fair
Poor
Driving:
Select item from list
Excellent
Good
Fair
Poor
7. Was the shuttle bus neat and clean?
Yes
No
8. Were you renting or returning a vehicle?
Renting
Returning
Both
9. Is this the first time you have rented a car at the airport?
Yes
No
10. From what company did you rent your vehicle?
Select item from list
Advantage Rent a Car®
Alamo®
Avis®
Budget®
Dollar®
Enterprise®
E-Z Rent-A-Car®
Hertz®
National®
Thrifty Car Rental®
11. Was the Rental Car Center clean and orderly?
Yes
No
12. When returning your car, how would you rate the ease of locating the Rental Car Center return area?
Select item from list
Excellent
Good
Fair
Poor
13. Compared with other airports, how would you rate the ease of renting a car at Dallas International Airport?
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Excellent
Good
Fair
Poor
14. On a scale of 1 to 10 (10 being the best) how would you rate your overall rental car experience at Dallas International Airport?
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1
2
3
4
5
6
7
8
9
10
Additional comments
May we contact you?
Select item from list
Yes
No
Highlighted questions are required.