1. Date and time of day you rode the shuttle bus. Date:

2. What terminal were you going to/coming from?
3. Do you recall the bus driver’s name or bus number? Driver's Name:  Bus #:
4. Upon your arrival at Dallas/Fort Worth International Airport, were you able to quickly locate the Rental Car Shuttle Bus?
5. How long did you wait for the shuttle bus?
6. How would you rate your bus driver? Appearance:   Courtesy:
Communication:   Driving:
7. Was the shuttle bus neat and clean?
8. Were you renting or returning a vehicle?
9. Is this the first time you have rented a car at the airport?
10. From what company did you rent your vehicle?
11. Was the Rental Car Center clean and orderly?
12. When returning your car, how would you rate the ease of locating the Rental Car Center return area?
13. Compared with other airports, how would you rate the ease of renting a car at Dallas International Airport?
14. On a scale of 1 to 10 (10 being the best) how would you rate your overall rental car experience at Dallas International Airport?
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